Privacy Policy

Starise Lighting Inc. (“Starise”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, or engage with our services.

1. Information We Collect

We collect personal and non-personal information to provide you with a high-quality service experience. This may include:

a) Personal Information

• Name

• Email address

• Phone number

• Home address

• Project details and service preferences

• Payment information (processed securely through trusted third-party payment providers)

b) Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time spent on the website

• Cookies and analytics data

This helps us enhance website performance and user experience.

2. How We Use Your Information

Starise Lighting uses collected information to:

• Provide quotes, consultations, and service updates

• Schedule installations and communicate project details

• Process payments and issue invoices

• Improve our website, marketing, and customer experience

• Send promotions, reminders, or updates only when permission is granted

• Meet legal, regulatory, and safety obligations

We do not sell, rent, or trade your personal information.

3. Sharing Your Information

We may share your information with trusted third parties solely for operational purposes, such as:

• Payment processors

• CRM and scheduling software

• Customer support tools

• Website analytics providers

These partners are required to maintain strict confidentiality and data protection standards.

We will never share your personal information for unrelated marketing purposes without your explicit consent.

4. Data Security

We take data protection seriously and use industry-standard safeguards to protect your information, including:

• Encrypted data transmission

• Secure servers and authentication protocols

• Limited access for authorised personnel only

• Regular system updates and security audits

While no system is entirely risk-free, we maintain strong security practices to minimise potential threats.

5. Cookies & Tracking Technologies

Our website uses cookies to improve user experience, analyse traffic, and personalise content. You can modify your cookie preferences in your browser settings at any time.

6. Your Rights

As a user, you have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion of personal data (where legally permissible)

• Withdraw consent for marketing communications

• Ask how your data is collected or used

To request any of the above, you may contact us at:

contact@co-starise.com

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain accurate business records

• Meet legal and regulatory requirements

Once data is no longer needed, it is securely deleted.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices, content, or security of third-party websites.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational changes or legal requirements. The “Last Updated” date will be adjusted accordingly. Continued use of our website signifies acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out:

Starise Lighting Inc.
Email: contact@co-starise.com
Service Areas: Calgary, Airdrie, Cochrane, and surrounding communities