Refund Policy

At Starise Lighting Inc., every lighting system is custom-designed, custom-fabricated, and built specifically for each homeowner. Because of this high level of customization, our refund policy reflects the materials, labour, and production processes that begin shortly after an order is placed.

Deposits
A deposit is required to secure all bookings.
All deposits become non-refundable after 48 hours, as your custom metal tracks and materials enter fabrication with our manufacturing partners. Once production has begun, these costs cannot be reversed.

Cancellations

• Within 48 hours of payment: Eligible for a full refund.

• After 48 hours: Deposits are non-refundable due to custom material production.

• Within 72 hours of your scheduled installation: Cancellations may incur a 10% project fee to cover planning, scheduling, and labour allocation.
   

Rescheduling
We allow up to two rescheduling requests at no additional charge.
Further rescheduling may result in forfeiture of the deposit.

Chargebacks
All concerns must be communicated to Starise Lighting Inc. directly.
Initiating a chargeback without first contacting us may delay resolution and may involve additional processing requirements with your financial institution. We are committed to addressing any issue professionally and promptly.

Completed Work
Once installation is complete and the system has been tested on-site, payments are non-refundable. Any issues with functionality, components, or performance will be fully addressed under our 5-year comprehensive warranty, with years 6–10 at-cost service for materials and labour.

Customer Support
If you have questions about this policy or need support with your project, please contact our team:
Email: info@stariselighting.com
Phone: 587-885-6658